Help & FAQ

Delivery has not arrived

Check the checkout email address and spam, junk, promotions, or filtered folders. Delivery is usually completed within five minutes after successful payment confirmation and supplier processing, but some orders take longer. If the eSIM has not arrived within 12 hours, contact support with the order number.

The eSIM will not install

Confirm reliable Wi-Fi, eSIM compatibility, carrier-unlocked status, and that the install link or QR code is being used on the correct device. Do not delete an installed eSIM or repeatedly reuse a one-time QR code. Send support the order number, device make/model, the exact non-sensitive error message, and a screenshot that does not reveal activation secrets.

The eSIM installed but has no data

Confirm that the travel eSIM is enabled, selected for mobile data, and has data roaming enabled when required. Restart the device or toggle airplane mode, then check any APN or network-selection instruction supplied with the plan. Coverage and speed vary with location, device, partner network, and congestion.

Refund or accidental duplicate

Contact support within 14 days after purchase. Explain whether the eSIM was delivered, installed, activated, or used. Unused duplicates and unresolved verified technical faults can qualify under the Refund Policy.

Contact support

Email support@tripsimgo.com or call +1 302-312-3205. Support responds within 24 hours, including weekends and holidays. Never send passwords, full payment-card details, or eSIM QR codes and activation secrets.