eSIM Delivery Policy

Effective date: August 12, 2026

Trips eSIM is operated by LULU TREND LLC. All products sold by Trips eSIM are digital eSIM products. Nothing is physically shipped, and no delivery address or shipping fee is required for the eSIM itself.

When delivery starts

After successful payment confirmation, our system immediately submits the order to our eSIM supplier for processing. Subject to payment review, supplier processing, product availability, and email delivery, delivery to the checkout email address is usually within five minutes.

The five-minute statement is an estimate, not an unconditional guarantee. Some orders can take longer because of payment review, supplier or network processing, availability, system interruptions, or email-provider delays.

No KYC or passport upload

Trips eSIM does not require KYC identity verification or a passport or identity-document upload to purchase or activate its travel eSIMs. A bank or payment service may still require you to authenticate a payment. This is separate from eSIM identity-document verification.

What the delivery contains

Depending on the plan and device, the delivery email may include a secure installation link, QR code, SM-DP+ address, activation code, plan information, and support instructions. Treat installation and activation details as confidential.

If the email has not arrived

  1. Confirm that the email address entered at checkout is correct.
  2. Check spam, junk, promotions, and filtered folders.
  3. Complete any payment-authentication request shown during checkout.
  4. If the eSIM has not arrived within 12 hours, email support@tripsimgo.com or call +1 302-312-3205 with the order number.

Support responds within 24 hours, including weekends and holidays. A delayed or failed delivery is reviewed under this policy, the Refund Policy, and any mandatory rights that apply.